User Testing

Real-World Validation by Real Users

Compliance is only half the story; usability is the other. We bridge the gap between "technical accessibility" and a truly "inclusive experience" by involving the people who matter most.

Our User Testing service provides hands-on validation from our diverse team of differently abled users—individuals who navigate the world using assistive technologies every day. We ensure your product doesn't just pass a scan, but actually works in the hands of your customers.

The Power of Lived Experience

We test across a wide spectrum of disabilities to ensure no one is left behind:

• Visual Impairments: Testing with screen reader users (NVDA, JAWS, VoiceOver) and individuals with low vision or color blindness.
• Motor Disabilities: Validating experiences for users who rely on switch access, eye-tracking, or keyboard-only navigation.
• Hearing Impairments: Ensuring video content, alerts, and customer support channels are fully accessible through captions and transcripts.
• Cognitive & Neurodiversity: Testing for ease of use, clarity, and focus for users with dyslexia, autism, or ADHD.

Our Collaborative Testing Process

We act as the bridge between your developers and the end-user, translating lived experience into technical solutions.

1. Tester Selection: We curate a panel of testers whose profiles match your target demographic and specific accessibility needs.
2. Guided Test Sessions: Users perform critical "Success Tasks" (e.g., “Book a room in Chamba” or “Download a permit”) while our experts observe and record friction points.
3. Barriers vs. Compliance: We identify "usability blockers"—issues that might technically pass a WCAG check but still cause frustration or confusion for a real user.
4. Insightful Reporting: You receive a video-backed report featuring "User Narratives," highlighting exactly where and why a user struggled.
5. Actionable Remediation: We don't just report problems; we provide the design and code-level fixes needed to smooth out the user journey.

Why Choose Inqlude for User Testing?

• Dignity & Authenticity: We believe in "Nothing About Us Without Us." Our testing process respects the dignity of our users while providing you with unvarnished, authentic feedback.
• The Tester’s Edge: With our core team’s 4+ years of professional testing experience, we know how to translate a user's struggle into a developer’s ticket.
• Risk Mitigation: Discovering a usability flaw through our testing is significantly cheaper and safer than discovering it through a customer complaint or a legal challenge after launch.